PLEASE NOTE ALL HALLOWEEN ITEMS/COSTUMES ARE FINAL SALE.
FREQUENTLY ASKED QUESTIONS
Q. HOW DO I PLACE AN ORDER?
A. When you see an item
you like, click on "add to cart" and continue shopping until you are
ready to complete your purchase. Then, click on the "check out" to
confirm your items, and finish your order. You may delete items out of your
cart by clicking on the small 'x' icon next to the item you wish to remove.
PAYMENT METHODS DO YOU ACCEPT?
Patricia Field Online accepts: Visa, MasterCard, American Express, Discover,
Paypal, Patricia Field Online Return Credits, Patricia Field Online Gift
Q. WHEN WILL I BE CHARGED?
As soon as you submit your order, your credit card will be charged. If an item
is found to be unavailable your credit card will be refunded immediately. If
your item is backordered, you have the option to keep the order opened, or
cancel your order for an immediate refund.
Q. HOW WILL I KNOW THAT MY
ORDER WAS ACCEPTED?
After you click "Place Your Order" an e-mail confirmation including
an order number will be sent to the e-mail address which you entered on your
order form. If your order was declined and you still see a pending charge or
charge on your statement/account, it actually has not gone through. It takes 48
- 72 hours for the "decline" to show on your statement and the charge
to drop. If you still see a charge after 72 hours feel free to call us with
your issuing bank on the line to have the charge dropped manually.
Q. IS MY CREDIT
CARD/PERSONAL INFORMATION SAFE AT PATRICIA FIELD ONLINE?
A. While shopping at
Patricia Field Online, we want our customers to feel confident that their
personal information and credit card data is completely safe. At Patricia Field
Online, we employ 128-bit Secured Sockets Layer (SSL) technology that safely
encrypts all of your private information when placing an order, and, guarantees
it is sent securely into our systems to be processed.
Q. DO YOU HAVE A SIZE
CHART FOR THE CLOTHES YOU SELL?
A. We always try to give detailed measurements when we can under the
description of the item. If there are no details listed, then unfortunately we
do not have a size chart for that item. Please use the size chart below as a
guide only. Due to the difference between manufacturer's products and vanity
sizing, it is difficult for us to have a consistent and accurate size chart that
suits all products. If you have specific questions regarding the
measurements of a particular item, feel free to contact us.
* Please note that the
Bordello Platform Pumps run SMALL. We recommend that you order a size larger
than you would normally wear.
Q. HOW CAN I TRACK THE
STATUS OF MY ORDER?
A. As soon as your
order has been shipped, an e-mail will be sent to the address you provided with
the UPS/FedEx tracking number for your package.
Q. WHEN WILL I RECEIVE MY
A. Orders are shipped
from our store Monday – Friday. Any orders placed after 11am will be shipped the next day including overnight . If you need an order for immediate overnight you must contact us.
Northeast approx. 1-2
Southeast and Midwest approx. 2-3 business days
North and Southwest approx. business 4-5 days
Q. WHAT IS THE COST OF
SHIPPING TO MY STATE/COUNTRY?
A. Shipping rates are
determined by how much you order and where your package is being sent. You will
be able to see your exact shipping cost upon checkout.
Q. I AM TRYING TO PLACE
AN ORDER BUT IT IS NOT WORKING, WHY?
A. Our website is most
compatible with the servers Firefox and Safari. Most likely, if you are using
Internet Explorer you will not be able to complete your checkout. But there is
good news, Firefox and Safari are free and easy to download! If you are NOT
using Internet Explorer and still cannot place an order, please call us at
212-228-8530 Monday – Friday 11am-6pm EST.
Q. I CANCELED MY ORDER, WHEN WILL THE PAYMENT
POST BACK TO MY ACCOUNT?
A. Once your refund is
confirmed by a PatriciaField.com representative, it will take approximately 2-3
business days for the payment to post back to your bank account.
Q. THE ITEM/SIZE I WANTED
TO ORDER IS NO LONGER ON THE WEBSITE, WILL IT BE BACK?
A. Some items come back
in stock, and some do not. If there is something you want, but don’t see on our
website, please e-mail us at email@example.com or call us at
212-228-8530 Monday – Friday 11am-6pm EST and we can properly assess the status
of the item you are looking for!
Q. I WANT TO EXCHANGE AN
ITEM I ORDERED ONLINE AND I LIVE IN NYC, CAN I COME TO THE STORE TO DO SO?
A. NO! If you would like
exchange an item that you purchased online, you must do so online.
Q. IF AN ITEM IS
UNAVAILABLE ONLINE, CAN I COME TO THE STORE AND FIND IT, OR VICE VERSA?
A. NO! The inventory on
our website is exactly the same as at our NYC store (with the exception of
items specifically listed as “WEB EXCLUSIVES”). If an item is unavailable
online, it is also unavailable at our store and vice versa.
Q. I ORDERED A CUSTOM
NAME NECKLACE, WHEN WILL I RECEIVE IT?
A. Because these items
are custom made, we ask that you allow 2-3 weeks for us to receive and then
ship your order. This is the case for most custom items available on our
Q. I E-MAILED CUSTOMER SERVICE YESTERDAY, WHY HAVEN'T I RECEIVED A RESPONSE YET?
A. Please allow up to 48 hours for us to respond to your e-mail. We receive many e-mails, and because we want to answer your questions thoroughly, it may take some time for us to respond. We will get back to you ASAP!